Terms of service

These terms of service ("Terms") are an agreement between S M B D M TECHNOLOGY L.L.C (Dubai DET licence 1652369, Office C-11, Al Khabaisi, Deira, Dubai, United Arab Emirates; "we", "us") and the organisation or person that creates or uses a Sawadoo account ("you"). They cover the Sawadoo service at sawadoo.com and app.sawadoo.com, its API, MCP server and apps (the "Service"). By creating an account or using the Service you accept these Terms. If you accept them for an organisation, you confirm that you may bind it.

Questions about these Terms, support requests and legal notices go to support@sawadoo.com.

Your account

• The person who creates an account is its first owner. Owners and the admins they appoint manage people, projects, client access, AI settings and billing.
• You are responsible for the people you invite, the permissions you give them, and keeping sign-in details and API tokens safe. Tell us promptly at support@sawadoo.com if you think your account was accessed without permission.
• Use the Service lawfully. Do not upload unlawful content, infringe other people's rights, send spam, spread malware, probe or break our security, get around permissions or plan limits, or use the Service to harm others.

Plans and prices

• Free: for companies with up to 5 employees (people in your own company who sign in). Clients, suppliers and other guests are free and unlimited on every plan.
• Paid: USD 99 per month, or USD 990 per year (two months free), with unlimited employees, projects and guests. There are no other tiers.
• Going over 5 employees: inviting the 6th employee starts a free trial of the paid plan for 14 days. After the trial the paid plan is billed. If you go back to 5 employees or fewer, the account is free again from the next renewal.
• Included limits: storage is 5 GB on Free and 1 TB on Paid, under fair use. AI is included: about 50 assistant messages and 50 agent actions a month on Free, and about 5,000 messages and 2,000 actions a month on Paid. When a limit is reached you are told which one; nothing is deleted.
• Your own AI key: an owner or admin may add their own OpenAI, Anthropic, Google or OpenRouter key. While it works, the AI limits above don't apply and you pay that provider directly under its own terms. If the key fails, the Service falls back to the included allowance.
• Online payment: until online payment is live, every account stays on Free or its free trial and nothing is charged. Paid billing starts only when payments go live, and the price is always shown before you subscribe.
• Prices are in US dollars and exclude any taxes that apply; where tax applies it is added at checkout. Paid plans are billed in advance for each month or year and renew automatically until cancelled. You can cancel at any time in Plan & billing; the plan then ends at the end of the period already paid.

Refunds and failed payments

• Refunds: Not happy? Email support within 30 days of a payment and we'll refund it.
• Failed payments: if a payment fails we retry it for 14 days and email the account owners. If it still hasn't been paid after 14 days, the account becomes read-only until it is paid. We never delete your data because a payment failed, a trial ended or a limit was reached.

Your content

• You own what you and your people put into the Service: projects, messages, files and everything else ("Your Content").
• You give us permission to host, copy, process and show Your Content only as needed to run, secure and support the Service for you, to follow your instructions (for example sharing with clients, exports and integrations you set up) and to meet the law.
• You confirm you have the rights and a lawful basis to put Your Content, including information about your employees, clients and other people, into the Service.
• An owner or admin can export the account's data at any time from Account settings. Exports leave out passwords, API tokens, webhook signing secrets and AI keys.
• How we handle personal data is described in our privacy policy. A data processing agreement is available on request.

AI features

• The built-in assistant and agents send your prompts and the project content needed for an answer to the AI provider described in the privacy policy (or to the provider of your own key). They see only what the person using them can see.
• AI answers can be incomplete or wrong. Check them before you rely on them. The assistant asks before it changes anything; agents act only within the projects and settings an admin switched on. AI output is not legal, financial, medical or other professional advice.
• Owners and admins can switch the assistant and agents off for the whole account.

Integrations

The API, webhooks, MCP server and apps you connect act with the access you give them. Only owners and admins can add webhooks, which send project changes to the address they choose. You are responsible for the services you connect and the tokens you create.

Availability, support and changes

We work to keep the Service available, secure and backed up, and to answer support requests at support@sawadoo.com, but we do not promise uninterrupted service or specific response times unless we agree that in writing. We may improve or change features. We will give at least 30 days' notice by email or in the app before a price change or a change to these Terms that materially reduces your rights, except where a change is needed sooner for security or legal reasons. Continuing to use the Service after a change takes effect means you accept it; if you don't, you may cancel or close the account.

Suspension and closing an account

• We may limit or suspend access where reasonably needed to protect the Service or others, for unlawful use or a serious breach of these Terms. Where we can, we tell you first and give you a chance to fix it.
• An owner can close the account in Account settings. Closing removes everyone's access at once. The account's data is then deleted for good after 30 days; export it first if you want a copy. Copies in our encrypted backups expire within 30 days after that (database backups after 14 days, earlier file versions after 30 days).
• Cancelling a paid plan is not closing the account: the account stays, on Free if it has 5 employees or fewer, or read-only if it has more.

Liability

To the extent the law allows: the Service is provided "as is"; neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue or data that could not reasonably have been foreseen; and our total liability for any claims about the Service in any 12 months is limited to the fees you paid us in those 12 months. Nothing in these Terms limits liability that the law does not allow to be limited, or rights you have that cannot be waived.

Law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute about them or the Service. Before going to court, please write to us at support@sawadoo.com so we can try to resolve it.

General

These Terms, the privacy policy and anything we agree in writing are the whole agreement about the Service. If a part of these Terms can't be enforced, the rest still applies. You may not transfer your account without our agreement; we may transfer these Terms to a company that takes over the Service, and we will tell you if we do.